A capped effort model that keeps Opal in control of scope, pace, and priorities
Maica's commercial approach to implementation is based on a capped time and materials model. Opal controls the activities, scope, and pace at which the implementation is executed, and Maica will not exceed any listed costs (including stated tolerances) unless agreed to by Opal Healthcare. All work is performed at a daily professional rate of $1,700.00 per day (ex GST).
Effort is expressed in person days at the upper limit, inclusive of contingency, with additional risk weighting applied to technical build, data migration, testing, and deployment activities. Estimates will tighten as discovery confirms key architectural decisions, including the banking automation architecture and the HRIS platform for user provisioning.
| Phase | Capped effort (days) | Indicative investment (ex GST) |
|---|---|---|
| Project initiation | 46.5 | $79,050 |
| Commercial value analysis | 19.5 | $33,150 |
| Project planning | 178.5 | $303,450 |
| Project execution | 391.5 | $665,550 |
| Project governance & control (ongoing) | 78.5 | $133,450 |
| Deployment & go-live | 82.5 | $140,250 |
| BAU transition | 30 | $51,000 |
Governance and control effort is expended across the full program duration rather than as a sequential phase. The capped figures represent the upper limit; as a capped time and materials engagement, Opal is invoiced for effort actually expended, and the full activity-level breakdown behind each phase is available in the interactive implementation plan.
Beyond the standard hypercare period included in the core implementation, Maica offers an optional Extended Dedicated Hypercare service covering the first four months of live operation, supporting Opal's first four month-end claiming and billing cycles end to end.
| Service component | Effort (days) |
|---|---|
| Dedicated hypercare lead, triage & coordination (ongoing) | 34 |
| Extended defect resolution & solution stabilisation | 20 |
| Ongoing user support, coaching & office hours | 12.5 |
| Month-end claiming & billing cycle support (4 cycles) | 8 |
| Integration monitoring & reconciliation (Boomi/D365) | 4.5 |
| Adoption, issue & benefits reporting (weekly/monthly) | 4.5 |
| Monthly hypercare checkpoints & exit criteria review | 4 |
| Total | 87.5 |
Maica licensing is based on the number of Salesforce users at the time of signing. For Opal, this is converted into an unrestricted site licence: a single organisation-wide fee under which access to Maica data no longer requires a specific licence to be assigned. This facilitates access to Maica data from external applications, integrations, and reporting functions without licence assignments or additional cost.
Maica maintains the solution's compliance with government regulatory and legislative change as part of the licence. Every change is analysed, built, and released by Maica at no cost to Opal.
| ID | Salesforce users | Monthly licence (ex GST) | Basis |
|---|---|---|---|
| 1 | 1,470 to 2,000 | $25,725.00 | Base price (list less 30%) |
| 2 | 2,001 to 3,000 | $30,870.00 | Base price + 20% |
| 3 | 3,001 to 4,000 | $33,442.00 | Base price + 30% |
| 4 | 4,001 to 5,000 | $36,015.00 | Base price + 40% |
| 5 | 5,001 and above | $38,587.00 | Base price + 50% |
| Item | Detail |
|---|---|
| Consulting rate | All work is charged at a daily professional rate of $1,700.00 per day (ex GST). |
| Capped effort | Listed costs are capped and will not be exceeded (including stated tolerances) unless agreed to by Opal Healthcare. |
| Scope statement | Any scope not explicitly stated in the Statement of Work is considered out of scope and will be delivered using a time and materials commercial structure. |
| Timeline | Any delays by the client to provide the required details within the specified timeline do not change the invoice schedule and may incur additional costs. |
| Third party costs | Boomi licensing, AirDocs, Salesforce licences, and sandbox provisioning are excluded from the effort estimate and borne by Opal Healthcare unless stated otherwise. |
| No cost commitments | The MAC portal and GPMS integration is delivered at no cost as a Maica roadmap item, and all regulatory and legislative compliance changes are built and released at no cost under licence. |
The complete set of implementation assumptions and exclusions is documented in the implementation proposal.